Sole of a Blaq Pearl Store Policy

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Orders are processed within 1-2 business days. Please note that orders placed after 5pm (EST) on Fridays, or during weekends and holidays, will be processed on the next business day.

Upon shipment of your order, you will receive a confirmation email containing tracking details. You may track your order by visiting the website. Should you encounter any issues with tracking or your shipment, please do not hesitate to contact our customer service team for assistance.

At Sole of a Blaq Pearl, customer satisfaction is our highest priority. If you are not satisfied with your purchase, we are here to assist you. Please review our return policy:

• Items must be returned within 30 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Shoes showing signs of wear or damage will not be accepted.

We offer complimentary exchanges for different sizes and colors. Merchandise must be returned within 10 business days from the date of receipt.

Please note that customers are responsible for all shipping costs. All return shipping expenses are to be borne by the customer.

 Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the incorrect item. We will promptly address the issue at no additional cost to you. 

Pre-orders are placed for items that have not yet been released. Payment will be collected at the time of purchase for any item marked as PRE-ORDER. The date provided in the item’s description is an estimated ship date, indicating when we expect the item to arrive and be shipped to the customer.

Please note that merchandise may arrive before or after the estimated date. In the event of a delay, we will notify the customer via email.

We maintain a NO REFUND policy; however, we offer store credits and exchanges. Store credits do not expire and can be applied towards any purchase.

If an item arrives damaged, we will work with the customer to provide a credit to their account equivalent to the purchase amount. Alternatively, if the item is in stock, we will ship a replacement to the customer.